Privacy policy

Brugge Plus respects the privacy of users to its website. In general, we collect information about you if you create an account or if you purchase tickets online, by telephone or at our reception desk (In&Uit Brugge). We use your data to keep you quickly informed about any changes to the performance or cancellations. Furthermore, we use your data for statistical information for making further adjustments to our services. Brugge Plus (In&Uit Brugge) sells tickets on behalf of third parties that organise an event. We will only share your information with the organiser of the event for which you have purchased tickets. The organiser uses this data for marketing purposes.

Brugge Plus (In&Uit Brugge) fully complies with the Belgian law of 8 December 1992 concerning the processing of personal data, amended by the law of 11 December 1998, which takes account of the European directive of 24 October 1995. Furthermore, we follow the guidelines of the new European privacy legislation, the GDPR (General Data Protection Regulation). This regulation takes effect from 25 May 2018.

Users who register via this site give their permission to the use of their personal data in accordance with the privacy policy outlined here.

How do we collect your data?

When you subscribe to our newsletter or when you submit a proposal.

If you visit our website using a computer, smartphone, tablet or other device We use cookies to collect information about your usage. (For statistical purposes).

We store the following information

We store your data for as long as we consider this necessary. If you wish, we can delete your data. See below What to do if you do not agree to the use of your personal data?’.

Your contact and account information: Personally identifiable information such as your name, address, telephone number and email address. Personal details, such as your age, sex and personal interests. The organiser records the data that visitors provide when registering in the Brugge Plus vzv database.

If you use our websites, we may store information about your browser and IP address (your computer is localised using this number, and you need this address to be able to visit websites).
This allows us to see which site you have come from, the purpose for which you have used our site, or which site you go to when you leave our site. It also allows us to see your country of origin, browser type and the type of device which you use to visit our website (computer, tablet, smartphone). We use this data for statistical purposes and it serves purely for tailoring the use of the ticket website to users. This enables us to improve the user experience.

We use your information for

Analysing information so that we can better understand you, and our customers in general. We do this so that we can take better decisions about our services, advertising, products and content, based on a more detailed view of how our clients use our current services, and it allows us to offer you a more personalised experience.

Where is your data stored?

Your data is stored in a highly secured data centre that is managed by the supplier of website. This supplier is not able to use your data under any circumstances.

What if you do not agree?

If you would like to withdraw your consent to the use of your personal data, please write to us.

If you no longer wish to receive our newsletters, you can unsubscribe using the link in the email you received containing the newsletter. Alternatively, you can email us. We will then remove you from our mailing list.

You can opt to have all of your data removed from our database. (Anonymisation) In this case, you should contact us, and we will remove you from the database of our website.


You can block cookies via your browser’s options/settings.

How can you contact us?

Brugge Plus vzw, Lange Vesting 112, 8200 Brugge, via mail via: info@bruggeplus.be

What we do if this policy is updated?

From time to time, we amend our privacy practices. We will inform you as required by law if we make any changes to this policy. We will also place an updated version of this policy on our website which will have a different date and version number to those shown below. Please check our website regularly for updates.

This privacy statement was updatet on 1 september 2021.